Subscription Questions
Our coffee subscription service is your personalised coffee concierge! Sit back and enjoy the magic of automatic, hassle-free coffee deliveries. Once you're onboard, we take care of placing and processing your order seamlessly. In just a few days, a fresh batch of your favorite brew arrives at your doorstep, ready to be brewed and savored.
Chose the coffee you want to subscribe too, add to cart and purchase!
Our team member will be in contact to confirm your coffee order and it will be shipped out to you.
Whenever the renewal date comes around based on your product purchase date, we will process an order automatically and ship it out.
You will receive coffee, delivered to your door once a month.
When you set up a new subscription you enter your card details. These details are encrypted and stored securely through Shopify Subscriptions and Shopify payment gateways.
Upon your selected subscription renewal period (1 month), a new order will be raised automatically and your card will be charged upon processing of that order.
You receive an email notifying you when your order is going to be renewed (so you can ensure you have funds in your account) and another email confirming when it has been dispatched.
You can manage your Subscription if you log in to your account. Alternatively, please email us at joe@whiteowlcoffee.com.au for help and we would be glad to help.
If you no longer wish to renew a subscription, you can cancel it! There is no penalty for cancellation, and there is no obligation or locked in contracts. Subscriptions are incentivised with a 20% discount and easy order management and are designed as a convenience to home coffee drinkers. To cancel, email us at joe@whiteowlcoffee.com.au
